Returns

If you need to return an item or items, we'd like to make it as easy as possible for you to do so.

You have the option to return the merchandise and receive credit via whichever method of payment you used (PayPal or your credit card). Or, you can choose to receive a Big & Tall Guys GIFT CARD. If you choose the GIFT CARD, we will add $5.00 to your total, making it the better deal.

To begin the Return process, go to My Account. If you aren't logged in, you will be given an opportunity to do so. Once you are at the My Account page, click on the third link, Start Returns Here. Find the invoice, then to the right, click Return Item(s) and we will guide you through the process.